Position title
Wipro Recruitment 2023 - New Jobs - Help Desk Post
Job Location
India
Remote work from: India




Base Salary
USD20,000-USD25,000 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Wipro Recruitment 2023

Are you a tech-savvy individual with a passion for helping others? Wipro is seeking a Help Desk Associate to join our dynamic team. In this role, you will provide crucial support to our clients, ensuring their IT needs are met promptly and professionally. If you are looking to kick-start your career in the world of IT and customer service, we'd love to have you on board.




Wipro Careers

Responsibilities:

  1. Technical Support: Provide first-level technical support to clients through phone, email, or chat, assisting them with IT-related issues and inquiries, ensuring timely resolution and customer satisfaction.
  2. Problem Solving: Troubleshoot and diagnose technical problems, document issues, and escalate complex cases to higher-level support when necessary, following standard operating procedures and protocols.
  3. Client Communication: Maintain effective communication with clients, keeping them informed about the status of their requests and providing clear, concise, and user-friendly instructions to help resolve their technical issues.




Wipro Jobs Near Me

Skills:

  1. Customer Service: Strong customer service orientation with excellent communication and interpersonal skills. Ability to empathize with clients and provide solutions that meet their needs.
  2. Technical Proficiency: Basic understanding of IT hardware, software, and operating systems. Familiarity with common office applications and the ability to learn new technologies quickly.
  3. Problem-Solving: A logical and methodical approach to problem-solving. Ability to diagnose and resolve technical issues efficiently. Attention to detail is crucial.
Important Links

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Date posted
November 2, 2023
Valid through
June 30, 2024
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