Zomato Recruitment 2024

We are looking for a customer-oriented Call Center Representative to join our team at Zomato. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries while keeping customer satisfaction at the core of every decision and behavior.

Zomato Careers

Responsibilities:

1. Customer Service: Manage large amounts of inbound and outbound calls in a timely manner.
2. Problem Solving: Identify customers’ needs, clarify information, research every issue, and provide solutions.
3. Record Keeping: Keep records of all conversations in our call center database in a comprehensible way.

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Skills:

1. Communication Skills: Strong phone and verbal communication skills along with active listening.
2. Customer Focus: Ability to adapt to different personality types and understand customer needs.
3. Computer Skills: Familiarity with CRM systems and practices.

Tags

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