Zomato Recruitment 2024

As a Customer Service Supervisor at Zomato, you will be responsible for overseeing and coordinating your team’s customer service operations to ensure customer satisfaction and improve customer service experience.

Zomato Careers

Responsibilities:

• Team Supervision: Supervise day-to-day operations in the customer service department.
• Training: Train and guide new customer service agents.
• Customer Service: Respond to customer service issues in a timely manner.
• Performance Monitoring: Monitor team performance and report on metrics.
• Feedback: Give constructive feedback to team members to ensure quality customer service.

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Skills:

• 1. Leadership: Strong leadership and team management abilities.
  2. Communication: Excellent verbal and written communication skills.
  3. Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.
  4. Customer Service: Strong customer service orientation and ability to build rapport with customers.

Tags

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